Support

Contact

Questions or ideas? Email support@savecat.org and we’ll get back to you.

FAQ

What membership options are there?
Yearly Membership (renews every year) and Lifetime Membership (one-time purchase). Prices are shown on the App Store purchase sheet. Members get unlimited cats, member sounds, color themes, the Apple Watch app, iCloud Sync & Backup and PDF ledger export; core features are free.

How do I sync iPhone and iPad, or move to a new device?
Members turn on Automatic Sync in Me → iCloud Sync & Backup. Devices signed in to the same Apple Account (iCloud) sync automatically; pull down to sync right away. You can also tap “Back Up Now” and choose “Restore from iCloud” on the new device.

How do I cancel a subscription?
Settings → Apple Account → Subscriptions → Kittylog. Membership stays active until the end of the current period.

Restore purchases
Me → Membership → Restore Purchases.

How do I use Apple Watch?
The Watch app is a member feature. Install Kittylog from the Watch app on your iPhone; with membership your cats sync automatically and you can log feeding, litter, weight and expenses, or shake to play cat sounds.

Not getting care reminders?
Allow notifications in Settings → Notifications → Kittylog, and turn on the reminders you want in Me → Notifications in the app.

How do I delete my account?
When signed in, tap the account card on the Me tab, then Delete Account. This removes your sign-in information and your data and backups on this device and in iCloud; it cannot be undone. Then you can stop using Sign in with Apple for Kittylog in Settings → Apple Account → Sign-In & Security → Sign in with Apple.

How do I delete all data?
Me → Settings → Data → Erase Data clears this device (members can also clear the iCloud sync data and backups). Deleting the app also removes on-device data.